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Online course

Stakeholder Management and Communications

Effectively influence and manage stakeholder engagement, interests, and expectations for better project results.
Certificate of Completion, 7.0 PDUs
1 Day
Stakeholder Management and Communications Stakeholder Management and Communications
  • About
  • Outcomes
  • Syllabus
  • Requirements
  • Why Us
  • Fee & Schedules
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About the course

Stakeholder management requires project managers to see the bigger picture rather than getting stuck in a foxhole.

In this course, you will learn how to drive results and achieve benefits through clear, open, and honest communication. Gain the skills to detect and resolve inherent conflicts of interest between different stakeholder groups.

Improve your influencing skills and develop the high-level competence required to manage diversity, generate buy-in and effective collaboration from key stakeholders, and remove obstacles to project progress and success.

What will I learn?

This course adopts a practical hands-on approach to help you explore the process of identifying stakeholders and analyzing their diverse roles and investments in the project. Learn how to get the right people involved at the right time in your project, maintain stakeholder engagement and manage conflict.
Learning Outcomes

At the end of this course you will be able to:


  • Use different methods to identify stakeholders.
  • Determine the best approaches to engage stakeholders in your work and to build trust.
  • Recognize how to work with your stakeholders to proactively accept changes in your work.
  • Focus on active listening when stakeholders have concerns, issues, or suggestions.
  • Work with stakeholders to promote organizational value.
  • Handle conflict between competing stakeholder requirements.
Stakeholder Background
  • Stakeholder origins and definitions
  • Understand the importance of stakeholder management
  • Identify common challenges
  • Stakeholders and the project field
  • Identify your personal communication style
  • Assess your management style with the Blake
    Mouton Managerial Grid
  • Discover your emotional intelligence style
  • Determine communication barriers
  • Develop a communication plan
  • Apply different types of communication
Assertiveness and Negotiations
  • Assertiveness: definitions
  • The 3 steps to Assertiveness
  • Manage conflict
  • Create the “Win-Win”
  • Identify your personal negotiation style
  • Use different negotiation strategies
Stakeholder Identification
  • Identify project stakeholders
  • Recognise project management processes
  • Establish processes and build relationships
  • Understand the stakeholder circle approach
Stakeholder Analysis
  • Perform stakeholder analysis
  • Determine key stakeholders
  • Develop a stakeholder register
  • Interpret the Stakeholder Salience Model
Stakeholder Engagement
  • Develop a stakeholder engagement plan
  • Classify stakeholder engagement levels
  • Develop a stakeholder engagement matrix
  • Steps to effective stakeholder engagement
Engagement Participation
  • Key principles for building relationships
  • Design a stakeholder communication strategy
  • Set stakeholder expectations
  • Determine questions to ask key stakeholders
Continuous Improvement
  • Understand why stakeholder engagement is continuous
  • Vision to Reality
  • Deal with difficult stakeholders
  • Determine a stakeholder influence strategy
Guidelines for Success
  • Understand what gets in the way of stakeholder management
  • Stakeholder guidelines to success
  • Case studies
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Why do this course?

Successful project outcomes depend on stakeholder support. It is crucial to take the time to understand stakeholder motivations, expectations, and the appropriate communication style and frequency to manage each group.

Managing stakeholders can seem difficult. Our goal is to equip you with the knowledge and skills you need to identify your stakeholders’ unique set of needs, build trust, and develop an effective stakeholder engagement strategy.

We work with you to help you build the ability and confidence to influence stakeholders into sharing your vision for achieving successful project outcomes.

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This course is perfect for...

  • Functional and line managers from all industry sectors
  • Project managers
  • Programme and Portfolio managers
  • Business analysts
  • Professionals dealing with stakeholders regularly
Why Study With Us?
Unparalleled Expertise
Globally Recognised
Practical Learning Experience
Student Hub & Community
Student Success
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Unparalleled Expertise

We work closely with a faculty of leading academics and industry practitioners with unparalleled expertise and knowledge to ensure your project work yields the desired business results.

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Globally Recognised

The Institute is globally recognised as Ireland’s premier project management certification authority. We are the national certification body for IPMA® certification, representing Ireland in IPMA’s federation of 70+ countries across 6 continents.

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Practical Learning Experience

Using the practical tools and knowledge provided in this course, you will grow your capability to effectively identify, manage, influence, and lead key stakeholders. Assess your communication and negotiation styles, gain job-ready skills and develop a reputation as a key player and influencer in the organisation.

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Student Hub & Community

Our Student Hub is where you can access your study materials, additional resources, playback recordings of your classes, and connect with a global student community. Be inspired, network, and share ideas with other industry professionals.

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Student Success

Our friendly Student Success team is here to respond to any queries you have, help you with any technical issues, and facilitate an engaging and rewarding learning experience. Your success is very important to us, which is why our dedicated team will help you stay on track, keep you accountable, and support your studies at every step of the way.

Fee & Schedules

This course can be provided to your staff at your own premises with a convenient and cost-effective solution. Learn more

Frequently Asked Questions (FAQ)

Find your questions answered and everything you need to know about the course.

Need further information?
How long is the course?

The course runs for 1 day, from 9:00am to 5:00pm.

How much is the course fee?

The course fee is €425, which includes access to all course materials on the Student Hub, live expert-led virtual classes, recordings and unlimited support from our Student Success team.

Is the course running in the classroom? 

It is our intention to run the course in the classroom again. However, as of this moment, the course is running fully online to follow health and safety guidelines.


A recording of each online lecture will be available for playback in the Student Hub for a limited period of time, so you do not need to worry about missing a class.


Will I get a certificate with this course?

Successful completion of this programme results in a Certificate of Completion and 7 Professional Development Units (PDUs).

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