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Online course

Stakeholder Management and Communications

Effectively influence and manage stakeholder engagement, interests, and expectations to achieve positive project results.

Certificate of Completion, 7.0 PDUs

1 Day

€425

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Stakeholder Management and Communications

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Outcomes
Syllabus
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Why Us
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About the course

Stakeholder management requires project managers to see the bigger picture rather than getting stuck in a foxhole.

In this course, you will learn how to drive results and achieve benefits through clear, open, and honest communication. Gain the skills to detect and resolve inherent conflicts of interest between different stakeholder groups.

Improve your influencing skills and develop the high-level competence required to manage diversity, generate buy-in and effective collaboration from key stakeholders, and remove obstacles to project progress and success.

Course Outcomes

Certificate of Completion

Gain a certificate of completion from the Institute of Project Management, a global authority with over 30 years of experience in project management education.

Professional Development Units

This course contributes 7.0 PDUs (Professional Development Units) to the record of your Continuous Professional Development.

What will I learn?

This course adopts a practical hands-on approach to help you explore the process of identifying stakeholders and analyzing their diverse roles and investments in the project. Learn how to get the right people involved at the right time in your project, maintain stakeholder engagement and manage conflict.

Learning Outcomes

At the end of this course you will be able to:

Use different methods to identify stakeholders.
Determine the best approaches to engage stakeholders in your work and to build trust.
Recognize how to work with your stakeholders to proactively accept changes in your work.
Focus on active listening when stakeholders have concerns, issues, or suggestions.
Work with stakeholders to promote organizational value.
Handle conflict between competing stakeholder requirements.

Modules

Stakeholder Background

Stakeholder origins and definitions
Understand the importance of stakeholder management
Identify common challenges
Stakeholders and the project field

Communications

Identify your personal communication style
Assess your management style with the Blake
Mouton Managerial Grid
Discover your emotional intelligence style
Determine communication barriers
Develop a communication plan
Apply different types of communication

Assertiveness and Negotiations

Assertiveness: definitions
The 3 steps to Assertiveness
Manage conflict
Create the “Win-Win”
Identify your personal negotiation style
Use different negotiation strategies

Stakeholder Identification

Identify project stakeholders
Recognise project management processes
Establish processes and build relationships
Understand the stakeholder circle approach

Stakeholder Analysis

Perform stakeholder analysis
Determine key stakeholders
Develop a stakeholder register
Interpret the Stakeholder Salience Model

Stakeholder Engagement

Develop a stakeholder engagement plan
Classify stakeholder engagement levels
Develop a stakeholder engagement matrix
Steps to effective stakeholder engagement

Engagement Participation

Key principles for building relationships
Design a stakeholder communication strategy
Set stakeholder expectations
Determine questions to ask key stakeholders

Continuous Improvement

Understand why stakeholder engagement is continuous
Vision to Reality
Deal with difficult stakeholders
Determine a stakeholder influence strategy

Guidelines for Success

Understand what gets in the way of stakeholder management
Stakeholder guidelines to success
Case studies

Why do this course?

Successful project outcomes depend on stakeholder support. It is crucial to take the time to understand stakeholder motivations, expectations, and the appropriate communication style and frequency to manage each group.

Managing stakeholders can seem difficult. Our goal is to equip you with the knowledge and skills you need to identify your stakeholders’ unique set of needs, build trust, and develop an effective stakeholder engagement strategy.

We work with you to help you build the ability and confidence to influence stakeholders into sharing your vision for achieving successful project outcomes.

This course is perfect for...

Functional and line managers from all industry sectors
Project managers
Programme and Portfolio managers
Business analysts
Professionals dealing with stakeholders regularly

Why Study With Us?

Unparalleled Expertise

Globally Recognised

Practical Learning Experience

Student Hub & Community

Student Success

Unparalleled Expertise

We work closely with a faculty of leading academics and industry practitioners with unparalleled expertise and knowledge to ensure your project work yields the desired business results.

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Globally Recognised

The Institute is globally recognised as Ireland’s premier project management certification authority. We are the national certification body for IPMA® certification, representing Ireland in IPMA’s federation of 70+ countries across 6 continents.

Practical Learning Experience

Using the practical tools and knowledge provided in this course, you will grow your capability to effectively identify, manage, influence, and lead key stakeholders. Assess your communication and negotiation styles, gain job-ready skills and develop a reputation as a key player and influencer in the organisation.

Student Hub & Community

Our Student Hub is where you can access your study materials, additional resources, playback recordings of your classes, and connect with a global student community. Be inspired, network, and share ideas with other industry professionals.

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Student Success

Our friendly Student Success team is here to respond to any queries you have, help you with any technical issues, and facilitate an engaging and rewarding learning experience. Your success is very important to us, which is why our dedicated team will help you stay on track, keep you accountable, and support your studies at every step of the way.